If you are not satisfied with the size or colour of the jewellery you can either request for a full refund or exchange for another piece. Please note that made to order pieces are non-refundable, but we can offer an exchange or a credit note.
To request a refund/exchange, please notify us by email email@example.com within 14 days from order date for all Hong Kong purchases and 30 days from order date for international purchases. Please state the style name, colour, size, your full name and contact details, as well as whether you wish to have an exchange or refund. If your required size is unavailable, you can choose a refund or exchange for another style.
Late returns will be refunded or exchanged at our discretion.
We will only accept jewellery that is unworn and with the original packaging. If the jewellery is marked or worn no refund will be issued and the jewellery will be returned to you at your cost. Only merchandise purchased at full-price will be entitled to refunds. Sale purchases are final and will only be exchanged or repaired at our cost if there is a manufacturing fault.
Your account will be credited, less any shipping costs, within 14 days of return receipt. You will be emailed a return confirmation at that time. In the case goods are not available for exchange; your PayPal account will be refunded. All refunds will be issued in the same form as original payment.
Customers will be reimbursed if there was a mistake on the part of MKM Designs Ltd, or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges.
Please note that we do not accept liability for shipping loss or damage of returned goods. MKM Designs Ltd will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.